Return Policy

Last Update 06/09/2023

Applicability of the return policy

This return policy is applicable for customers purchasing the products from seller listed on www.moonelectricuae.com

Electronics

  • The product must be returned with the original packaging, sealed, and unopened.
  • If the product has been used, or the product’s original box was opened, or the original seal was removed, we will decline the refund and return the product back to you unless there is a manufacturing defect.
  • If the product is not working due to a manufacturing defect, the original box, information booklet, and all other accessories must also be returned.

 

Beauty and Health

  • Hair and personal care, vitamins-dietary supplements and sports nutrition products are not eligible for return.
  • Beauty (Cosmetics, Skin Care, etc.), fragrances and Health products that are opened or used will not be accepted.

 

Home & Kitchen

  • Furniture and large home appliances are not eligible for return.
  • Home decor products are accepted for return only if the product is unopened, free from any damage and must be in the original packaging.
  • Unwrapped bedding products will not be accepted for return.
  • Products that have been used, altered, assembled, or installed will not be accepted unless they are defective.

 

Toys & Games

  • Dressing up costumes are non-returnable
  • Toys and Games that are used, activated or missing parts will not be accepted for return
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